AFNAN MAMOUN NAZMI ABDULKAREEM
Amman,Jordan
Summary
Organized Bank Teller proficient in time management. Provides professional and courteous customer service with high levels of integrity and accuracy. Experienced in cash handling, balancing drawers, loan processing and inventory management. Trained in all aspects of opening and closing procedures.
Overview
2
2
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Teller
Jordan Ahli Bank
Amman
07.2024 - 02.2025
- Processed customer transactions promptly, minimizing wait times.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
- Balanced cash drawers accurately at end of each shift, minimizing discrepancies in financial records.
- Provided exceptional customer service, resulting in increased client retention and loyalty.
- Enhanced branch sales through cross-selling bank products and services to customers.
- Opening new accounts and helping with loan applications
Teller
First Abu Dhabi bank (FAB)
08.2023 - 04.2024
- Handle transactions for customers, including check cashing, deposits, withdrawals, transfers, loan payments, cashier's checks, and opening and closing of accounts
- Recording transactions, which involves logging checks and preparing transaction reports
- Exchanging foreign currency & promoting the bank's products and services
- Deal with employee requests regarding human resources issues, rules, and regulations
- Processed customer transactions promptly, minimizing wait times.
- Answered customer inquiries regarding account balances, transaction history, service charges, and interest rates.
Education
Bachelor's degree - Business Economic
Jordan University
Amman 09.2019 - 09.2023
High School Diploma - Tawjihi
Al Momineen High School
UAE 01.2018 - 01.2019
Skills
- Data Analysis
- Cash Management Expertise
- Client Relationship Development
- Financial Guidance
- Business Administration
- Effective Customer Persuasion
- Analytical Problem Solving
- Financial Account Processing
- Technical Documentation
- Effective Communication Protocols
- Customer Feedback Collection
Languages
Arabic
Native
English
Advanced
Certification
- Human resources course
- ILES Course
- Excel Course
- Human Factor and Root Cause Analysis Course
- Customer Relationship Management (CRM) course
Timeline
Teller
Jordan Ahli Bank
07.2024 - 02.2025
Teller
First Abu Dhabi bank (FAB)
08.2023 - 04.2024
Bachelor's degree - Business Economic
Jordan University
09.2019 - 09.2023
High School Diploma - Tawjihi
Al Momineen High School
01.2018 - 01.2019
Similar Profiles
Charlie OdehCharlie Odeh
Customer Service and Retail at Jordan Ahli BankCustomer Service and Retail at Jordan Ahli Bank
Mays SalamehMays Salameh
Customer Service Representative at Jordan Ahli BankCustomer Service Representative at Jordan Ahli Bank
Yousif Abu ToukYousif Abu Touk
Economic Global Sanctions Officer at Capital Bank of JordanEconomic Global Sanctions Officer at Capital Bank of Jordan