Ahmad T. Hadi
Amman
Summary
With over five years of experience in client services, support, and product sales in the financial trading industry, I specialize in delivering efficient operations and measurable results. My expertise includes managing workflows, streamlining logistics, and leading cross-functional teams to optimize resources and enhance performance. I develop strategies to align operations with business goals, drive client satisfaction, and achieve cost-effective solutions. Skilled in project management and supplier coordination, I consistently exceed objectives while improving delivery processes.
Overview
6
6
years of professional experience
Work History
Partnership Operation Team leader
Equiti Group Limited
03.2023 - 09.2025
- Directed the Partner Support team, aligning departmental objectives with organizational goals to optimize operational efficiency
- Spearheaded cross-functional projects to enhance partner engagement and revenue generation, collaborating with Finance and Sales teams
- Delegated tasks strategically, cultivating a results-oriented team environment and promoting accountability
- Established and monitored KPIs, providing coaching to foster skill development and improve team performance
- Implemented conflict resolution strategies and promoted open communication for seamless collaboration across stakeholders
- Analyzed partner revenue data to identify opportunities for growth, driving strategic adjustments in partnership structures
- Led projects from initiation to delivery, ensuring adherence to scope, quality, and timelines while mitigating risks effectively
- Utilized partner feedback to implement continuous improvements in processes and services
- Enhanced partner satisfaction by gathering insights and developing solutions to address emerging needs
- Delivered project metrics analysis to establish best practices, improving overall operational efficiency
Senior Partners Support Officer
Equiti Group Limited
Amman
03.2022 - 03.2023
- Designed and implemented procedures to streamline team operations, ensuring efficiency and alignment with business goals
- Provided operational and trade support through various communication channels, ensuring prompt resolution of partner queries
- Conducted rebate and commission calculations, ensuring accuracy and compliance with financial protocols
- Managed and optimized partner markup groups to enhance financial outcomes and strengthen relationships
- Assessed partner performance through data analysis, identifying opportunities for growth and improvement
- Partnered with Marketing to design and execute tailored campaigns, boosting partner engagement and business performance
- Oversaw daily operations, collaborating with Sales to execute strategies that enhanced the partner experience
- Organized and managed task delegation within the Partner Support team to maximize productivity and ensure clarity in responsibilities
- Continuously monitored partner satisfaction through structured feedback mechanisms, driving actionable improvements
Senior Client Support Officer
Equiti Group Limited
01.2021 - 03.2022
- Foster and nurture strong professional relationships with clients and partners, demonstrating a high level of attentiveness to their needs and concerns
- Effectively translate clients' and partners' unique business requirements into comprehensive technical frameworks, ensuring seamless alignment between their goals and our solutions
- Assume a pivotal role in overseeing the day-to-day operations of all clients and partners, while efficiently organizing the support team's workflow to ensure optimal performance and customer satisfaction
Client Support Coordinator
Equiti Group Limited
07.2019 - 01.2021
- Handled diverse client requests via Chats, emails, and calls
- Provided prompt, professional, and effective responses
- Maintained a strong understanding of products, services, and policies
- Collaborated with internal teams to address complex issues
- Identified opportunities to enhance client experiences and provided valuable feedback
- Recorded interactions and updates using CRM systems
- Contributed to the company's reputation for top-notch customer support in financial services
Education
Bachelor's Degree - Business
University of Jordan
06.2019
PMP Certification -
12.2024
Skills
- Effective Time Management
- Computer Skills
- Customer Service
- Microsoft Office
- Leadership Skills
- Communication Skills
- Sales
- Business Process Improvement
- Logistics Operations
- Contract Management
- Team Management
- Business Requirements
Languages
- English
- Arabic
Timeline
Partnership Operation Team leader
Equiti Group Limited
03.2023 - 09.2025
Senior Partners Support Officer
Equiti Group Limited
03.2022 - 03.2023
Senior Client Support Officer
Equiti Group Limited
01.2021 - 03.2022
Client Support Coordinator
Equiti Group Limited
07.2019 - 01.2021
Bachelor's Degree - Business
University of Jordan
PMP Certification -
Similar Profiles
Yousef NaffaYousef Naffa
Account Manager at Equiti Group LimitedAccount Manager at Equiti Group Limited
Mohamad FlefelMohamad Flefel
Development Team leader at Equiti GroupDevelopment Team leader at Equiti Group
Adriana QuinteroAdriana Quintero
IT Operations Specialist at VOYCE Inc. (now Equiti Health)IT Operations Specialist at VOYCE Inc. (now Equiti Health)