Abeer Eq

• Reviewing and identifying any errors in contracts.
• Analyzing contract clauses, stipulations, obligations, and liabilities.
• Examining and negotiating contract terms and conditions.
• Maintaining and updating a record of all contract files.
• Informing clients of any changes to existing contracts.
• Guiding management and commercial team in making amendments and settlements.
• Analyze actual monthly expenses vs. contract obligations during regular monthly close cycle and prepare monthly Express Outbound Major Customers Production report and Express Outbound Analysis with Gross Profit report.
• checking and auditing Cost/Revenue recording for custom duty / Inbound by:

Documenting cost per destination per customer per shipment.

Checking revenue per shipment per customer.

Analysis profit/Loss per shipment per customer.

Sending and following up with the entitled station on the pending shipments for Express, Domestic, and Freight.

• Auditing contracts proposed for clients to assure validity of them before applying them on system.
• Reflect (apply) contract rates on Aramex system to enable it to calculate automatically.
• Issuing monthly/bi-weekly/weekly/daily invoices of all clients on timely basis.
• Matching accounting software figures with billing systems figures.
• Any other activities related to invoicing.

respond and follow-up customer calls to ensure customer satisfaction.

• Give best customer centric experience to customer.
• Provide personalized indirect customer service by responding to needs of each customer
• Log shipment collection requests.
• Track customers’ shipments in order to answer customer’s inquiries for updates on products as Express, Domestic, Shop & Ship and personalized.
• Handle and resolve customers’ complaints and root certain issues and inquiries which are not under contact center scope of responsibility to concerned departments/CMTs.
• Provides products and service information to customers as needed.
• Answer customers’ general inquiries.
• ATL tasks; submitting a daily report after following up on below:

Check-ins and check-outs of team members. Agents’ overtime.
Latencies.
Absences.
Setting and making sure that weekly hours for student employees are fulfilled.
Handling other duties as assigned.