Abeer Eqleem
Amman
Summary
Detail-oriented and results-driven Contracts Analysis & Administration Officer with extensive experience at Aramex Global Support Office. Skilled in contract auditing, data analysis, invoicing, and client communication. Certified in Data Analysis (CDA). Proven ability to enhance operational efficiency, streamline processes, and ensure compliance with contractual obligations. Known for problem-solving under pressure and delivering consistent performance in high-paced environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Contracts Analysis & Admin Officer
Aramex Global Support Office
05.2023 - Current
- Review and analyze contracts for accuracy, completeness, and risk.
- Evaluate contract clauses and provide guidance to management on amendments.
- Maintain accurate and up-to-date contract records.
- Generate monthly reports, including Express Outbound Major Customers Production and Gross Profit Analysis.
- Audit cost/revenue records related to customs duties and inbound shipments.
- Conduct profit and loss analysis per shipment and customer.
- Support commercial teams in negotiations and settlements.
Regional Invoicing Officer
Aramex GSO Invoicing Shared Service Center
07.2018 - 05.2023
- Managed client invoicing processes across Express, Domestic, and Freight services.
- Ensured contract terms were accurately reflected in Aramex systems.
- Audited proposed client contracts for system integration.
- Generated client invoices (daily/weekly/bi-weekly/monthly).
- Reconciled data between accounting and billing systems.
- Provided end-to-end support for invoicing-related queries and issues.
Contact Center Executive
Global Outsource Center at Aramex
10.2015 - 07.2018
- Delivered high-quality customer service and resolved inquiries regarding shipment tracking and logistics.
- Logged collection requests and addressed complaints across multiple services (Express, Domestic, Shop & Ship).
- Escalated unresolved issues to appropriate departments.
- Acted as team ATL (Acting Team Leader): Managed check-ins/check-outs, tracked overtime, absences, monitored weekly student hours, and submitted daily performance reports.
Education
Bachelor of Science - Business Administration & Management
Applied Science University
07.2015
Skills
Contract Review & Analysis
Cost/Revenue Auditing
Invoicing & Billing Operations
Customer Service Excellence
Data Analysis & Reporting
Microsoft Office (Word, Excel, PowerPoint)
Communication & Team Collaboration
Problem Solving
Time Management
Self-Motivation
Certification
CDA Certified Data Analysis Certificate
Timeline
Contracts Analysis & Admin Officer
Aramex Global Support Office
05.2023 - Current
Regional Invoicing Officer
Aramex GSO Invoicing Shared Service Center
07.2018 - 05.2023
Contact Center Executive
Global Outsource Center at Aramex
10.2015 - 07.2018
Bachelor of Science - Business Administration & Management
Applied Science University
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