Abeer Abuzaghleh
Amman
Summary
Dedicated customer service professional skilled in customer relationship Development and sales lead generation, bringing top-notch communication skills to Enhance customer experience by employing service-oriented behaviors to fulfill The customer needs, committed to increase profitability and drive business Results. Dedicated Guest Service Associate committed to maintaining customer satisfaction and contributing to company's success. Outgoing and polite professional possessing strong problem-solving and conflict resolution abilities paired with 6-year background providing exemplary guest services such as handling guest concerns and complaints, facilitating concierge services and recommending local hot spots and attractions.
Overview
10
10
years of professional experience
Work History
Administrative Assistant
National Poultry Company
Amman
06.2023 - Current
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Overseeing the contracts and reviewing them before submission to the General Manager.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Guest Service
Centro Mada Amman by Rotana
10.2022 - 05.2023
- Processed room amenity charges, refunded deposits and completed guest accounting functions
- Assigned appropriate guest room accommodations during hotel check-in
- Listened to and professionally resolved minor complaints from guests
- Upheld accurate record-keeping, accounting and payment handling
- Issued room keys, received telephone messages and scheduled wake-up calls
- Kept impeccable administrative and financial records, verified transactions and updated records
- Enquired after, received and recorded service feedback from departing guests
- Addressed guests' special requests for specific accommodations and presented alternative options.
Front Desk Agent
Rotana Hotel
05.2022 - 07.2022
- Answered phones and assisted customers in making, altering, or canceling reservations
- Responded to emails with reservation information, confirmations, and additional details
- Advised customers regarding ongoing promotions or available upgrades that may enhance their experience
- Answered questions regarding rooms, facilities, rates, and events
- Accurately recorded customer information and charged credit cards upon successful reservations.
Hotel and Outlets Reservations
Opal hotel
06.2021 - 01.2022
- Proved successful working within tight deadlines and fast-paced atmosphere
- Resolved conflicts and negotiated mutually beneficial agreements between parties
- Resolved problems, improved operations and provided exceptional service.
Reservation & Booking Supervisor
Air Arabia Airlines
06.2014 - 09.2018
- Adjusted sales strategies to changing conditions, such as increased local competition and decreased industry rates
- Resolved various issues and discrepancies for customers
- Managed online booking inquiries and assisted guests and travel partners with questions throughout the entire booking cycle
- Spoke with local travel agents to arrange discounted hotel offers to improve booking levels
- Provided a high level of customer service to each person by engaging the customer and using active listening and effective interpersonal skills.
Scheduling & Appointments Officer
Specialist Hospital
01.2014 - 03.2014
- Assisted clients by determining their needs, scheduling or canceling appointments, or referring to the correct staff person
- Maintained files and databases; updates and purges as necessary
- Verified system information for accuracy and integrity and filled in gaps by conducting research and reaching out to customers or internal personnel.
Education
Bachelor Business Administration -
Hashemite University
06.2014
Skills
- Excellent Communication Skills
- Sales Expertise
- Problem Solving
- Planning & Scheduling
- Bilingual: English / Arabic
- MS-Office
Languages
English
Arabic
Timeline
Administrative Assistant
National Poultry Company
06.2023 - Current
Guest Service
Centro Mada Amman by Rotana
10.2022 - 05.2023
Front Desk Agent
Rotana Hotel
05.2022 - 07.2022
Hotel and Outlets Reservations
Opal hotel
06.2021 - 01.2022
Reservation & Booking Supervisor
Air Arabia Airlines
06.2014 - 09.2018
Scheduling & Appointments Officer
Specialist Hospital
01.2014 - 03.2014
Bachelor Business Administration -
Hashemite University