HAMZA SHUKRY ALYOUNIS
Software Engineering
Summary
I enjoy designing and building solutions that combine technology and innovation. With a focus on coding and
hardware systems, I am dedicated to creating efficient and practical results while constantly learning and
improving my skills. My passion for problem-solving drives me to explore new technologies and
methodologies, ensuring that my solutions are both cutting-edge and reliable.
Overview
2
2
Certificates
5
5
years of professional experience
Work History
Contact Center Solutions Intern
Fourth Dimension Systems-JOD
10.2024 - 01.2025
As part of this Contact Center portfolio:
- managing customer interactions (voice, chat, email).
- optimize call routing and reduce wait times.
- Monitored real-time call analytics.
- Collaborated with teams to troubleshoot basic technical issues.
- ACD, IVR, call recording/analytics, WFM.
- Cloud contact centers,customer experience (CX) optimization.
Internship Student
ThinkSmart-BH
01.2022 - 03.2022
Internship at ThinkSmart focused on Microsoft Azure:
- Design web.
- Analytical skills.
- Communication Skills.
- Software Languages.
- Team Working.
- Data & IT Skills.
- Ability to work under pressure.
- Attention to details.
Team Leader
Bahrain International Circuit-BH
02.2020 - 02.2022
Team Leader Bahrain International Circuit:
- Led and coordinated the movement of participating race teams.
- Verified and processed team documentation (credentials, permits).
- Collaborated with cross-functional teams (security, logistics, event management).
- Managed real-time communication between teams and circuit officials.
- Trained and supervised junior staff.
Education
Bachelor - Software Engineering
Jadara University
04.2001 -
Scientific Department (Medical Sciences)
East Riffa Secondary Boys-BH
07-2019
Skills
Certification
QA Software Testing
Languages
English
Arabic
Timeline
QA Software Testing
03-2025
Software Engineering Quality
03-2025
Contact Center Solutions Intern
Fourth Dimension Systems-JOD
10.2024 - 01.2025
Internship Student
ThinkSmart-BH
01.2022 - 03.2022
Team Leader
Bahrain International Circuit-BH
02.2020 - 02.2022
Bachelor - Software Engineering
Jadara University
04.2001 -
Scientific Department (Medical Sciences)
East Riffa Secondary Boys-BH
Accomplishments
- innovative solution that provides a seamless and efficient experience for travelers seeking temporary transportation, integrate advanced digital technologies that eliminate the complexities associated with traditional methods.
- Developed a full-stack web application using C# (ASP.NET Core MVC) to modernize car rentals for tourists in Jordan. The platform enables users to browse, book, and pay for vehicles online, eliminating the need for physical rental offices.
- Backend: ASP.NET Core MVC with Entity Framework for database operations (MySQL).
- Frontend: HTML/CSS/JavaScript for responsive design.
- Security: Authentication, encrypted payments, and GDPR-compliant data handling.
- Agile methodology for iterative development.
- Full-Stack Development: C#, ASP.NET Core, MVC, EF Core, MySQL.
- UI/UX: Responsive design, cross-browser compatibility.
- Soft Skills: Team collaboration, Agile project management, client requirements analysis.
- Developed an Android application enabling users to access a digital library of books after secure authentication, creating a seamless reading experience.
- Frontend: Android Studio (Java).
- Mobile Development (Android SDK).
- UI/UX Design Principles.
- Implemented a responsive UI that adapted to different screen sizes.
- Developed a cross-platform mobile application using C# to enable advance ticket reservations for museums.
- Built natively for Android & iOS
- Mobile Development C#
- Visual Studio
- Reduced museum entry processing time.
TourCar (Graduation Project) - (2025)
Overview:
Technical Implementation:
Skills Demonstrated:
Book App (Android App) - (2025)
Overview:
Technical Implementation:
Skills Demonstrated:
Achievements:
Museum Reservation System (Mobile Web App) - (2021)
Overview:
Technical Implementation:
Skills Demonstrated:
Achievements:
Software
Visual Studio
Visual Studio Cloud
Android Studio
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