Reading and writing technology Researcher
Abduallah Abdelfattah A. Masalha
IT ADMINISTRATOR
Amman,Jordan
Summary
-Versatile IT Technician / Administrator ready to fix faulty hardware, install new assets and support continuous business operations. Adapts to rapidly changing work situations and employee realities. Consistently beneficial to all technical operations and technological procedures.
-Practiced troubleshooter with excellent diagnostics and repair abilities, strong attention to detail and methodical approach. Expert Software and hardware user. Boosts system performance by thoroughly evaluating and correcting different hardware and software issues.
-First-rate IT technician / Administrator with 9 years of experience offering outstanding support to users of various levels
Overview
8
8
years of professional experience
6
6
years of post-secondary education
2
2
Languages
Work History
IT Technician/Administrator
Ministry Of Education And Higher Education
Doha , Qatar
10.2013 - 03.2022
- 9 years at ministry of education and higher education in Qatar from 2013 -2022
- Monitored systems in operation and quickly troubleshot errors.
- Configured systems according to prescribed software and hardware frameworks.
- Managed system-wide operating system and software deployments as well as related software upgrade problems.
- Maintained office PCs, networks and mobile devices.
- Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web.
- Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
- Set up PCs, projectors and microphones for use in video conferencing rooms.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Performed troubleshooting and repaired peripheral devices such as printers, scanners and Type.
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers and more.
- Patiently walked individuals through basic troubleshooting tasks.
- Imaged and prepared new computers for integration into company networks and systems.
- Performed troubleshooting to correct computer hardware and software malfunctions.
- Completed routine and complex software installations, assisting users of various levels of computer sophistication in operation of new and existing software.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Set up and maintained user accounts and client access.
- Served as backup for staff members, responding to system failure and maintenance emergencies.
- Recovered critical information from data back ups to restore functionality.
- Performed installation, maintenance and repair for complex internal computer hardware and various software applications.
- Oversaw equipment inventory to maintain on-hand availability of necessary replacement parts and consumable goods.
- Decommissioned outdated equipment, referring devices to appropriate recyclers or disposal personnel.
- Tested and installed motherboards, processors and graphics cards on desktops and laptops for corporate staff.
- Recommended new and replacement hardware and software purchases.
- Followed detailed operational process and procedures to appropriately analyze, escalate and assist in remediation of information security incidents.
- Implemented internal quality standards to secure electronic records integrity.
- Executed technology implementation projects with minimal downtimes and business disruptions.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Used diagnostic tools to identify hardware failures and replace non-functional components.
- Linked computers to network and peripheral equipment.
Education
Bachelor's Degree Of MIS - Management Information Systems
Al-Zaytoonah Private University
Jordan 01.2006 - 01.2011
Grade 12 High -
Alzarqa’ High School for males
Jordan 09.2003 - 08.2004
Skills
Negotiation SkillsTeamwork Fundamentals
Team Communication, Decision Making in Team
Variable computer and technology Skills
Excellent knowledge of operation systems
Professional user of Microsoft office applicationsProfessional in using Internet browserand social media
Professional in Computer Maintenance( Software , HardwareAbility to learn fast and working under pressureFast learner Deep listener
Dedication, sense of ownership and continuous follow up on all assigned tasks/
High independent work habitsAbility and desire to work in a team environment and self motivatedCreative in problem solving
Multitasking Abilities
Dependable and Responsible
Requirements analysis
Interests
Additional Information
martial status : Single
nationality : Jordanian
date of birth : 26 -3 -1986
resident of : Qatar and Jordan
Jordanian and Qatari driving license
Timeline
IT Technician/Administrator
Ministry Of Education And Higher Education
10.2013 - 03.2022
Bachelor's Degree Of MIS - Management Information Systems
Al-Zaytoonah Private University
01.2006 - 01.2011
Grade 12 High -
Alzarqa’ High School for males
09.2003 - 08.2004