Abdullah Abbadi
Amman
Overview
9
9
years of professional experience
Work History
Sales and Services Officer
Bank of Jordan
06.2021 - Current
- Worked at both Khalda Branch and Al Rawnaq Branch, managed an average of 20 to 30 clients daily, with a focus on providing exceptional service
- Recognized as a top performer, achieving an overachievement status for Q2 2022, and earning the prestigious High Achiever Award, ranking among the top 10 performers in the organization
- Facilitated a wide range of financial services, including the processing of loans, opening of accounts, and the promotion of various banking products and cards, tailoring solutions to meet individual customer needs and issued debit cards, prepaid cards, and electronic services
- Demonstrated an unwavering commitment to elevating the customer experience, diligently following up on leads through various channels to foster lasting relationships and identify opportunities for financial solutions
- Responsively addressed customer inquiries, providing clear and accurate information to ensure client satisfaction and confidence in the bank's services
- Handled all types of loan applications, guiding customers through the application process, evaluating eligibility, and facilitating loan disbursements
- Implemented Know Your Customer (KYC) protocols, ensuring compliance with regulatory requirements and safeguarding the bank against potential risks.
Head Tellers
Bank of Jordan
08.2018 - 05.2021
- Managed 3 tellers in Sweifieh Branch, oversaw their training and provided them with the guidance them with the daily cash they need to start operations
- Generated reports on the daily transactions of all tellers and counted registers at the end of the shift and secured the placement vault
- Oversaw the timely replenishment of ATM
- Determined the branch’s cash needs in various currencies, to secure the necessary cash, and maintain the cash balance according to the established limits
- Matched the movement and balance of the branch’s main vault, the balance of the Teller employees’ boxes, and the ATM on a daily basis, to ensure the correctness of the work
- Carried out surprise inventory work on the teller boxes to ensure that the actual cash matches the accounting balance of the teller employees.
Teller
Bank of Jordan
05.2014 - 07.2018
- Performed 100+ operations per day in Sweifieh Branch including deposits, withdrawals, transfer, money exchange, issuing cheques and bills payment
- Practiced cross-selling of banking products such as loans, credit cards, and other channels of banking such as online banking
- Accurately received, counted, and distributed the cash; Balanced out cash register at the end of the shift
- Met customer requests with the speed and accuracy required regarding banking services.
Education
Bachelor of Business Administration - undefined
AL Balqa Applied University
2014
Skills
- MS Office: Word, Excel, PowerPoint
- Customer Satisfaction
- ICBS, Bluering, ECM, CX
- Sales Strategy
- Account Management
- Sales Pipeline Management
- Client Acquisition
- Customer Satisfaction
- Sales Target Achievement
Languages
Arabic
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
Courses
- Loans
- Cards
- Accounts and deposits
- Sales Academy
- Customer Experience
- Segmentation
- Selling Skills
- E-Channels
- Master Digital Marketing
- Master Digital Transformation
- Master Your Leadership Effectiveness Skills
- Customer Experience (CX) Strategy
- Marketing: Customer Segmentation
- Consulting Foundations: Client Management and Relationships
- Growing as a Marketing Manager
- Advance Your Career as an Administrative Professional
- Advance as a Digital Marketing Specialist
Reference
Available upon request
Timeline
Sales and Services Officer
Bank of Jordan
06.2021 - Current
Head Tellers
Bank of Jordan
08.2018 - 05.2021
Teller
Bank of Jordan
05.2014 - 07.2018
Bachelor of Business Administration - undefined
AL Balqa Applied University
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