Abdelrahman N. AbuElzeet
IT Implementation & Support Engineer
Summary
Detail-oriented IT Support and Implementation Engineer with almost 3 years of experience in troubleshooting, system deployment, and network management. Proven expertise in identifying vulnerabilities, implementing security measures, and ensuring data integrity. Seeking to leverage my background in IT support and implementation to transition into a Cyber Security Engineer role and contribute to securing organizational data and systems.
Overview
3
3
years of professional experience
5
5
Certifications
Work History
IT Implementation & Support Engineer
Progressoft
10.2021 - Current
- Improved customer satisfaction by promptly addressing support tickets and providing accurate solutions.
- Designed and implemented network solutions, ensuring optimal performance and minimal downtime.
- Conducted regular system maintenance, updates, and backups to ensure data integrity and security.
- Collaborated with cross-functional teams to integrate new technologies and systems.
- Identified and mitigated potential security risks by implementing robust security protocols and firewalls.
- Documented technical issues and solutions to enable tracking history and maintain accurate logs.
- Monitored systems in operation and quickly troubleshot errors.
- Maintained high levels of customer satisfaction, even during peak times or high-volume ticket periods.
Network Engineer Trainee
IRIS
03.2021 - 06.2021
- Enhanced network performance by troubleshooting and resolving complex technical issues.
- Implemented robust backup systems to safeguard critical data from loss or corruption due to unexpected events.
- Participated in disaster recovery planning, developing strategies to minimize risks associated with network outages or failures.
Education
Bachelor of Science - Information Technology
Al Albayt University
Mafraq, Jordan 04.2001 -
Skills
Cyber Security: Risk assessment, vulnerability scanning, intrusion detection and prevention, incident response
Certification
NSE 1
Timeline
IT Implementation & Support Engineer
Progressoft
10.2021 - Current
Network Engineer Trainee
IRIS
03.2021 - 06.2021
Bachelor of Science - Information Technology
Al Albayt University
04.2001 -
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