Microsoft excel
Abdelrahman AlSawalha
Tourism Management And Aviation Science
Zarqa,JORDAN
Summary
Personable Customer Service professional offering over 3 years of experience resolving account and service concerns for different companies customers. Smoothly uncovered and solved challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.
Overview
2
2
Languages
5
5
Certifications
1
1
year of post-secondary education
1
1
year of professional experience
Work History
Customer Service Associate
AS Jordan Financial and Logistics Consulting
AMMAN
03.2021 - 04.2021
- Described and explained details about bank loan options to inform customers and guide purchasing decisions.
- Developed and actualized customer service initiatives to decrease wait times.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Collaborated with store management and program leadership to suggest actionable improvements and corrective action plans.
Insurance Broker
Juelmin Insurance Services L.L.C
dubai
10.2019 - 03.2020
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Calculated quotes and educated potential clients on insurance options.
- Modeled exceptional customer service skills and appropriate diagnostic sales techniques to team members.
- Led cross-departmental and divisional workflows supporting risk management.
- Evaluated accuracy and quality of data entered into agency management system.
- Called potential clients to set up appointments according to mutual availability.
Airport Passenger Service Agent
Queen Alia International Airport (AIG),
amman
09.2017 - 12.2017
- Oversaw ticketing, gate and ramp services.
- Escorted handicapped passengers from terminal to aircraft.
- Tagged baggage and routed to appropriate location for loading and screening.
- Instructed passengers on safety and emergency procedures and answered all passenger inquiries.
- Managed team member schedules and work assignments.
- Hired, trained and motivated employees to provide exceptional passenger care and support.
- Monitored security and maintained operational protocols.
Education
High School Diploma -
09.2016 - 03.2018
Skills
Effective Office Management, Such as filing, reports and archiving
Effective Communication, Team Leader skills, High knowledge of Product Positioning & Branding, Marketing Strategies & Campaigns, Development of Training Materials
High knowledge using MS Office (Word, Excel, PowerPoint, Access)
High knowledge of Web Content Development
Inbound and outbound calling
Report preparation
Order fulfillment
Sales expertise
Self-direction
Quality assurance
Software
Microsoft word
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification
Effective communication skills and Provisions of the Labor Law
Timeline
Customer Service Associate - AS Jordan Financial and Logistics Consulting
03.2021 - 04.2021
Insurance Broker - Juelmin Insurance Services L.L.C
10.2019 - 03.2020
Airport Passenger Service Agent - Queen Alia International Airport (AIG),
09.2017 - 12.2017
Sama Civil Aviation Academy - High School Diploma,
09.2016 - 03.2018