Abdelqader Ayyash

• Developed and maintained long-term relationships with clients, fostering strong service bonds and encouraging return patronage.
• Drafted integration plans to ease assimilation of products into customers' business infrastructure.
• Designed post-sale training curricula to educate customers on use and maintenance the products.
• Coordinated support responses to customer issues, verifying closure of concerns and correction of deficiencies.
• Communicated with advertising and sales teams to integrate customer feedback into future promotional efforts.
• Offered input for complex documents to support client-ready final versions.
• Collaborated with upper management to drive strategy and implement new processes.
• Enhanced project management skills by defining and presenting system solutions and timelines for business needs or technical problems.
• Lead requirements elicitation, analysis and verification, ensuring that requirement statements are complete, consistent, concise, comprehensible, traceable, feasible, unambiguous, and verifiable, and that they conform to standards
• Develop Business Requirements Document and represent requirements using alternative views, such as analysis models (diagrams), prototypes, or scenarios, wireframes where appropriate
• Participate in requirements prioritization and solution risk analysis
• Collaborate with developers and end-users to ensure that application functionality meets client needs, test solutions, problem-solve issues, coordinate enhancements
• Ability to communicate technical guidance and solutions effectively to customers and to resolve customer complaints and concerns

• Developed and initiated projects, managed costs and monitored performance.
• Updated operational methods and oversaw accounting procedures for improved efficiency.
• Maintained relationships with material vendors to lower costs and diversify capabilities.
• Met project deadlines without sacrificing build quality or workplace safety.
• Planned, designed and scheduled phases for large projects.
• Identified plans and resources required to meet project goals and objectives.
• Drove team success through shared vision and recognition of quality performance.
• Facilitated communication between internal personnel, contractors and vendors for project cohesion.
• Managed projects from procurement to commission.
• Orchestrated projects within strict timeframes and budget constraints by solving complex problems and working closely with senior leaders.

• Pre-Sales Activities
• Observed progress of each project, examined risks and coordinated contingency plans.
• Managed team meetings and discussed project's goals and objectives.
• Maintained tactical control of project budgets and timelines to keep teams on task and achieve schedule targets.
• Defined responsibilities, duties and roles of each team member.
• Updated customers and senior leaders on progress and roadblocks.
• Set up and managed team meetings.
• Performed independent analysis and provided recommendations to overcome project obstacles.
• Met with manager weekly to provide detailed project report and milestone updates.
• Manage external vendors from inception up to delivery and acceptance testing
• Stay abreast of business and technical trends related to the solutions, and act as an evangelist for future initiatives

• Mentored and guided employees to foster proper completion of assigned duties.
• Built strong relationships with customers through positive attitude and attentive response.
• Implemented new working processes to deliver multiple improvements.
• Facilitated training for associates through daily coaching and regular performance appraisals.
• Participated in cross-functional team-building activities.
• Lead and manage the team through software projects, and manages technical resources within budget and project schedule.
• Create and manage/assign development tasks.
• Monitor day-to-day work and update the project plan.
• Keeps project manager well informed of status of development effort and serves as liaison between development staff and project manager
• Communicates and enforces coding standards
• Ensures code reusability & maintainability
• Manages technical risks throughout the project
• Coordinate with the quality team to prepare release notes
• Conduct reviews for the team members

• Reviewed project specifications and designed technology solutions that met or exceeded performance expectations.
• Worked with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability and performance.
• Collaborated with management, internal and development partners regarding software application design status and project progress.
• Integrated third-party tools and components into applications.
• Developed robust, scalable, modular and API-centric infrastructures.
• Offered experience with:

- Design Patterns
- Object Oriented
- ASP.Net Web Forms
- Web Services (ASMX, WCF)
- .Net Windows Forms
- .Net Windows Services
- Javascript
- JQuery
- HTML, CSS

- Database Administration

- Oracle and SQL Databases

• Kept meticulous records of all costs and expenses and analyzed that data against budget.
• Managed online communications from social media, email and website sources.
• Conducted research and gathered key information for use in upcoming project planning.
• Led projects and analyzed data to identify opportunities for improvement.
• Tracked project and team member performance closely to quickly intervene in mistakes or delays.
• Built successful project plans covering objectives, resources and staffing to meet schedules.