Abdel Kareem Eliwa
Amman,Amman
Summary
General Manager with extensive experience in operational management and customer relationship development at Jordanian Private Jets Services. Led initiatives that improved service efficiency and compliance, while promoting a collaborative team culture. Skilled in budgeting and risk mitigation, resulting in enhanced client satisfaction and operational performance.
Overview
20
20
years of professional experience
Work History
General Manager
Jordanian Private Jets Services
Amman, Amman
05.2005 - Current
- Oversaw daily operations of private jet services and ensured seamless customer experiences.
- Developed and implemented operational policies to improve service efficiency.
- Collaborated with vendors to secure competitive rates for aircraft handling services.
- Ensured compliance with aviation regulations and safety standards across operations.
- Analyzed market trends to identify opportunities for service enhancements and growth.
- Facilitated communication between departments to streamline workflow processes effectively.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Created schedules and monitored payroll to remain within budget.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Administered employee discipline through verbal and written warnings.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Tracked monthly sales to generate reports for business development planning.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Guided management and supervisory staff to promote smooth operations.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Directed safety operations and maintained aclean work environment to adhere to JOCARC requirements.
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
- Oversaw product development initiatives from concept through completion stages.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Formed and sustained strategic relationships with clients.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Mitigated business risks by working closely with staff members and assessing performance.
- Forecasted customer demand to set prices or credit terms for all services.
Education
- Diploma in Business Administration
Arab Community College
Amman - Jordan 01-1995
Skills
- Operational management
- Customer relationship management
- Safety compliance
- Budgeting
- Team building
- Sales forecasting
- Risk mitigation
- Contract negotiations
- Sales team development
- Business development
- Market growth
- Succession planning
- Problem resolution
- Operations oversight
- Negotiation skills
- Verbal and written communication
- Vendor relationships
- Cost reductions
- Client account management
- Client relations
- Facility management
- Business administration
Timeline
General Manager
Jordanian Private Jets Services
05.2005 - Current
- Diploma in Business Administration
Arab Community College