Abdalrahman Sabanneh
Amman,AM
Summary
Results-driven professional with over 13 years of experience in data management, technical support, program coordination, and humanitarian assistance. Proficient in leveraging SAP Business One, MS SQL Server, and Power BI to streamline processes and drive operational efficiency. Demonstrates strong analytical skills, excellent communication abilities, and a proven track record in handling complex projects, managing teams, and ensuring service excellence. Expert in providing technical guidance, supervising cross-functional teams, and collaborating with international organizations such as UNHCR and WFP. Skilled in delivering high-quality customer service, resolving complaints, and implementing innovative solutions to meet organizational goals. Highly adaptable and detail-oriented with a commitment to continuous learning and professional development.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Shelter Officer
NRC
01.2022 - 12.2023
- Oversee the rollout and implementation of the financial literacy training cycles carried out by NRC in the camp
- Manage and coordinate direct reports to deliver assistance, progress reports, and represent NRC in relevant meetings with beneficiaries and stakeholders
- Ensure regular interaction with UNHCR and give feedback on issues that arise and attend regular sessions with UNHCR as organized and needed
- Ensure UNHCR reporting requirements are adhered to and provide UNHCR with operational deliverables as per reporting requirements
- Manage all beneficiary data shared by UNHCR in accordance with international standards for Data Protection, as per NRC Data Protection Policy
- Support in managing the daily running of a help desk; as well as refer cases for financial literacy training
- Follow up on surveys, complaints, and feedback linked to UNHCR/WFP assistance
- Present NRC in the monthly briefings
- Stock management and preparation for distribution.
- Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.
- Supported creation of detailed, technical financial models to value potential acquisition targets.
- Observed packing operations to verify conformance to specifications.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Evaluated customer needs and feedback to drive product and service improvements.
- Developed effective improvement plans in alignment with goals and specifications.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Created and managed project plans, timelines and budgets.
- Devised and implemented processes and procedures to streamline operations.
- Conducted regular reviews of operations and identified areas for improvement.
Technical Program Assistant
NRC
01.2018 - 12.2021
- Daily running of help desk
- Responsible for communicating with the people of concern and the communities on critical information related to the food assistance modalities, eligibility criteria and timeframe of assistance, as well as referring cases for New Arrival Vouchers (NAVs) and e-vouchers to WFP
- Logging beneficiaries’ complaints and inquiries using WFP reporting systems
- Responsible for alternative collector’s referrals to designated agencies and sharing with WFP an updated list of alternate assistance collectors for special cases
- Support in Data collection linked to WFP activities (baseline and end line survey, post-distribution monitoring exercises, focus group discussions, key informant interviews, qualitative data collection, project impact and evaluation surveys where relevant, price monitoring exercises)
- Managing the incentive based volunteers (IBV) and the IBV+ who are working on the different activities such as (inclusion of people with disabilities, and distribution IBV+, and the monitoring on the self-isolation activities.) and submit the needed reports/feedback on a timely manner
- Assisted with planning and coordinating day-to-day and special program activities.
- Established rapport with clients through exceptional customer service practices, fostering ongoing relationships built on trust and respect.
- Provided administrative support to department leadership, streamlining daily operations through efficient task prioritization and delegation skills.
- Prepared clearly written and formatted documents and reports.
- Managed both digital and physical filing systems and retrieved documents as required.
- Supported the development of new programs through thorough research and analysis of industry trends.
- Coordinated event logistics, including venue selection, catering arrangements, and attendee registration processes.
- Facilitated training sessions for new staff and volunteers, ensuring high level of program delivery.
- Implemented new registration system for program events, resulting in smoother participant sign-up processes.
- Strengthened relationships with stakeholders through regular, effective communication and timely updates on program progress.
- Completed daily logs for management review.
Program Assistant
NRC
12.2012 - 12.2017
- Monitor and report on the project activities and ensure compliance with plans and NRC standards
- Implement new methods and approaches to improve the quality of the activities
- Report all protection related concerns and Carry out data collection as required
- Prepare and file relevant documents according to procedures and Registering refugees through the UNHCR RAIS registration system
- Supporting the Team Leader in delivering NFIs for new arrivals
- Preparing data reports and analyzing information based on registration data
- Directly managing distribution processes as assigned by the Team Leader
- cash for work payment
- Assisted with planning and coordinating day-to-day and special program activities.
- Increased profitability and productivity by minimizing downtime and streamlining quality control procedures.
- Increased customer service success rates by quickly resolving issues.
- Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.
- Managed data and correspondence to secure information across complex landscapes of organizational departments.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Drafted common document templates to reduce time spent creating documents from scratch.
- Trained and supervised employees on office policies and procedures.
IT Assistant
Middle East Star Company
05.2013 - 11.2013
- Helping to install, configure and maintain the company’s IT framework
- Setting up hardware and software applications as and when required
- Providing general support for the IT department and for the company’s computer users
- Installing and maintaining various peripherals as well as installing relevant updates and patches
- Handling customer and colleague queries regarding networks, systems and applications, often through a help desk
- Various ongoing tasks such as checking and proofreading content, data entry, database maintenance and using printers, copiers and the like
- Optimized hardware performance through regular maintenance checks and upgrades when necessary.
- Collaborated with IT team to successfully complete large projects within strict deadlines.
- Responded to queries on phone, via email or through IT ticketing system.
- Managed inventory of IT equipment by organizing consistent stock tracking and ordering processes, avoiding shortages or excesses.
- Trained new employees on company-specific software applications, facilitating faster integration into work processes.
- Provided timely technical support to employees, minimizing downtime and maintaining workflow continuity.
- Installed and configured software and hardware.
- Set up and maintained servers.
- Installed and configured operating systems and applications.
- Diagnosed and troubleshot hardware, software and network issues.
- Installed, configured and maintained computer systems and network connections.
- Configured hardware, devices, and software to set up work stations for employees.
- Configured and tested new software and hardware.
Education
Bachelor of Science - Software Engineering
Al-Zaytoonah University of Jordan
Amman04.2013
Skills
- Active Listening
- Communication
- Computer Skills
- Interpersonal Skills
- Leadership
- Management Skills
- Problem-Solving
- Time Management
- Database Management
- Data Management
- Reporting and Documentation
- Customer Support and Case Management
Certification
- Java Programming -30h01/2012 International Training &Consultancy
- Web Application Development Using Java -30h01/2012 International Training &Consultancy
- Oracle Developer SQL,PL,REPORTS,FORMS -90h02/2014 International Training &Consultancy
- Java ME05/2012 NOKIA & Jordan Gaming Lab
- Certified Tester Foundation Level02/2022 Royal Scientific Society
- Project Management Professional-36h06/2023 PPM
Extracurricular activities
Events organizing04/2012 -04/2013 Pinnacle Business & Marketing Consulting, Amman Asher and promoter06/2012 -08/2012 Modelicious Management, Amman
Languages
Arabic
Native language
English
Upper intermediate
B2
Timeline
Shelter Officer
NRC
01.2022 - 12.2023
Technical Program Assistant
NRC
01.2018 - 12.2021
IT Assistant
Middle East Star Company
05.2013 - 11.2013
Program Assistant
NRC
12.2012 - 12.2017
- Java Programming -30h01/2012 International Training &Consultancy
- Web Application Development Using Java -30h01/2012 International Training &Consultancy
- Oracle Developer SQL,PL,REPORTS,FORMS -90h02/2014 International Training &Consultancy
- Java ME05/2012 NOKIA & Jordan Gaming Lab
- Certified Tester Foundation Level02/2022 Royal Scientific Society
- Project Management Professional-36h06/2023 PPM
Bachelor of Science - Software Engineering
Al-Zaytoonah University of Jordan
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