Abdallah B Bata
Amman
Summary
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
- Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
- Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
9
9
years of professional experience
2
2
years of post-secondary education
2
2
Languages
Work History
Retail Sales Associate
Candylees
City Mall& Swefieh village, Jordan
08.2022 - 11.2024
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Maintained clean sales floor and straightened and faced merchandise.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Operated as a sales representative, providing customer service and fulfilling orders to enhance the customer experience.
- Executed various duties such as stocking, restocking, and refilling merchandise, ensuring adequate inventory levels to meet customer demands.
- Facilitated payment transactions and maintained accurate cash registers, demonstrating exceptional attention to detail and organization skills.
- Ensured that the store was clean and well-maintained, performing general cleaning tasks, such as sweeping floors, wiping counters, and dusting shelves.
- Demonstrated flexibility and adaptability, consistently responding to customers' needs and requests while working independently or in a team environment.
- Maintained a high level of professionalism and contributed to a positive work environment, consistently engaging with customers and colleagues in a respectful and courteous manner.
- Thrived in a fast-paced environment working in the food court, managing high volumes of customers and maintaining composure under pressure, consistently delivering quality customer service while meeting challenging performance targets.
Customer Service Representative
Hello Jordan
Amman, Jordan
03.2022 - 05.2022
- Resolved customer inquiries and complaints with empathy and efficiency, fostering customer loyalty and repeat business.
- Maintained confidence and professionalism while addressing customer concerns, ensuring a positive and reassuring experience.
- Demonstrated an exceptional tone of voice, tailored to each interaction, to build rapport and instill trust with clients.
- Practiced active listening by allowing clients to fully express their concerns, ensuring their needs were understood and addressed effectively.
- Enhanced overall customer satisfaction by promptly addressing concerns, providing accurate product and service information, and offering tailored solutions.
- Responded to corporate inquiries regarding archiving services, presenting clear and detailed information aligned with client needs.
- Utilized effective communication skills to explain complex archiving solutions in a clear and understandable manner.
- Collaborated with internal teams to ensure timely resolution of customer requests, achieving high levels of client satisfaction.
- Demonstrated the ability to handle high-pressure situations, resolving disputes and conflicts professionally while maintaining composure.
- Documented customer interactions and feedback to improve service delivery and contribute to process enhancements.
- Consistently practiced patience and empathy, ensuring that clients felt heard and valued throughout the interaction.
Contract Archiving and Data Entry Specialist
Hello Jordan
Amman, Jordan
11.2019 - 06.2022
- Prepared contracts received from telecommunication company for archiving purposes.
- Verified the accuracy and completeness of identification information on contracts.
- Ensured all necessary paperwork and documentation were included with each contract.
- Operated scanning equipment to digitize contracts and upload them into the archiving system.
- Conducted indexing process by entering relevant data such as phone numbers and contract barcodes into the system.
- Maintained meticulous attention to detail to ensure accurate indexing and data entry.
- Collaborated with team members to efficiently process and archive large volumes of contracts.
- Adapted to a dynamic work environment by performing various tasks as assigned on a daily basis.
- Demonstrated strong organizational skills to manage multiple tasks and prioritize workload effectively.
- Upheld confidentiality and security protocols when handling sensitive contract information.
- Corrected data entry errors to prevent duplication or data degradation.
- Compiled data and reviewed information for accuracy prior to input.
Social media and Multi-media
Self Employed
06.2017 - Current
- Managing Social media pages for stores and restaurants.
- Posting pictures and videos on due time.
- Designing Templates for Pictures and Videos.
- Customer Service( Replaying to customers messages & Questions).
- Gathering and analyzing feedback and reporting it to the owners in a simple and understandable way.
- Analyzing analytical information through the platform's analytical system to find the best way to increase financial income, followers and spreading content to the widest range possible.
Graphic Designer
Self Employed
05.2016 - Current
- Logos, Posters, advertisements, brochures, magazines, and News reports templates.) Using:
- Adobe photoshop.
- Adobe illustrator.
- Adobe after effects(for 3D effects).
Education
BBA - Management Information Systems
Applied Science University
03.2023 - Current
Skills
Data visualization
Web development projects
Video File Editing
PHP
HTML
JavaScript
CSS
Adobe Photoshop
Adobe Illustrator
Adobe After Effects
Social Media and Multi-media management
Customer Relations
Friendly, positive attitude
Teamwork and collaboration
Customer service
Timeline
BBA - Management Information Systems
Applied Science University
03.2023 - Current
Retail Sales Associate
Candylees
08.2022 - 11.2024
Customer Service Representative
Hello Jordan
03.2022 - 05.2022
Contract Archiving and Data Entry Specialist
Hello Jordan
11.2019 - 06.2022
Social media and Multi-media
Self Employed
06.2017 - Current
Graphic Designer
Self Employed
05.2016 - Current