Abdallah Zarour
Customer Service Agent
Amman,AM
Summary
Dedicated and versatile professional with experience in customer service, construction assistance, and fast-paced food service roles at McDonald's. Bilingual and fluent in English and Arabic, with strong communication and problem-solving skills. Adept at working collaboratively in team environments and delivering high-quality service to meet customer needs. Known for attention to detail, reliability, and a positive, can-do attitude in fast-paced and dynamic work environments.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Cs Mena
04.2023 - 05.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
Crew Member
Mcdonalds
02.2022 - 01.2023
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked well with teammates and accepted coaching from management team.
- Promoted a positive work environment through effective communication and teamwork among staff members.
Construction Assistant
Chic Chalet
05.2019 - 07.2021
- Followed orders closely to help prepare for jobs, ready sites, complete assignments and clean up work areas at completion.
- Ensured compliance with all relevant regulations and codes, facilitating smooth inspections and approvals from local authorities.
- Identified and fixed issues during phases of production.
Education
Bachelor of Science - Data Science& Artificial Intelligence
American University of Madaba
Madaba, Jordan 04.2001 -
Skills
Customer Service
Active Listening
TeamWork
De-Escalation Techniques
Problem-solving abilities
Computer Proficiency
Complaint Handling
Workout
i gym
Timeline
Customer Service Representative
Cs Mena
04.2023 - 05.2024
Crew Member
Mcdonalds
02.2022 - 01.2023
Construction Assistant
Chic Chalet
05.2019 - 07.2021
Bachelor of Science - Data Science& Artificial Intelligence
American University of Madaba
04.2001 -
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