ABDALLAH YOUSEF

• Developed project management roadmap to define project objectives, timelines and milestones.
• Built and maintained strong relationships with stakeholders, resulting in increased trust and collaboration on future projects.
• Outlined work plans, determined resources, wrote timelines, and generated initial budgets as part of project scope determination.
• Developed project plans identifying key issues, approaches and performance metrics.
• Led and managed staff of team team members engaged in administering IT infrastructure.
• Developed and implemented strategic project plans to meet business objectives.

• Analysed user requirements, drafted technical specifications and modelled database and application processes to visualize data flow, operations and expected output.
• Diagnosed and resolved complex technical and product functionality issues, resulting in [Result].
• Recommended system and product improvements to fix recurring issues and maximise sales.
• Tested and reproduced issues to determine causes, accurately documenting software deficiencies and providing case notes to [Job title] for resolutions.
• Developed and tested solutions for [Product or service] [Timeframe] to meet business and technical requirements.

• Documented network by labelling and routing equipment and cables and recording configuration diagrams and specifications.
• Programmed telecommunication switches to accommodate new services and changes.
• Used personal computer to make software changes in digital switches.
• Wrote technical specifications and made recommendations for telephone, network and test equipment to be purchased to complete jobs.
• Handled assigned tools, test equipment and vehicles with care to avoid malfunctions and disruptions to work schedules.
• Answered customers' questions and resolved concerns to maintain positive customer ratings.
• Maintained communication with colleagues to promote knowledge sharing and project collaboration.
• Maintained hardware and software for networks and assisted in installation and upgrade of servers.

NCS it's HP preferred partners & Microsoft Partner

• Collected, analysed and summarised information to submit weekly, monthly and quarterly reports within agreed deadlines.
• Proposed and helped implement new and innovative strategies to meet and exceed department's profit and revenue targets.
• Maintained relationships with customers by providing ongoing support, information and guidance.
• Provided finance department with prompt and accurate information about sales to help with accurate forecasting and invoicing.
• Kept accurate records of all current and prospective customers to help with providing personalised services.
• Responded promptly to customer requests, identifying needs and resolving issues to enhance client satisfaction.
• Studied market competitors to identify and take advantage of market gaps.
• Supported accounts receivable team by contacting client with unpaid invoices as agreed in client payment terms.
• Identified cross-selling opportunities through ongoing customer needs analysis.
• Researched prospective clients to develop and execute cold call lists.
• Hit sales targets by seeking opportunities for operational expansion and new customer acquisition.
• Established budgets for specific projects and teams and controlled costs.
• Managed finances by controlling budgets and authorising expenditures.

• Set up new client accounts and updated Salesforce files with precision.
• Contacted existing customers and informed them of new product offerings.
• Leveraged working knowledge of banking products to create new client relationships.
• Built and maintained existing customer relationships, acting as a trusted advisor regarding a variety of banking activities.
• Assisted sales team with cold calling and following up on leads.
• Reviewed and assessed client credit and investment history.
• Processed and advised customers on credit applications.
• Maintained a high standard of ethics and conduct for sound banking operations and business success.

IMG it's HP preferred partners ,cisco gold partners & Microsoft Partner

• Prepared accurate customer quotes and cost estimates for ordered goods and services to coordinate billing and shipping to clients.
• Attained sales goals and quotas by generating high-quality leads, following up after initial contact and securing and fulfilling customer orders.
• Modified services to meet customers' technical needs and close sales deals.
• Worked with product teams to create specification sheets and sketches for customer approval, initiating production activities for placed orders.
• Furnished potential buyers with pre-sales technical assistance and product education, applying persuasive and negotiation skills to secure orders.
• Helped clients resolve issues with installed products, recommending repair, service or upgrades to remove identified problems.
• Negotiated contract and tender terms and conditions with clients, verifying agreements satisfied customer and company needs.
• Coordinated customer appointments, maintaining customer visitation schedules to maintain satisfaction.
• Tracked orders from supply chain to delivery, updated customers on current process and sought after-service feedback to improve customer experience.
• Administered client accounts by managing billing, support and contract renewals, retaining customers' business.

KDCC it's HP preferred partners ,cisco gold partners,Citrix partners & Microsoft Partners

• Collected, analysed and summarised information to submit weekly, monthly and quarterly reports within agreed deadlines.
• Proposed and helped implement new and innovative strategies to meet and exceed department's profit and revenue targets.
• Maintained relationships with customers by providing ongoing support, information and guidance.
• Provided finance department with prompt and accurate information about sales to help with accurate forecasting and invoicing.
• Kept accurate records of all current and prospective customers to help with providing personalised services.
• Responded promptly to customer requests, identifying needs and resolving issues to enhance client satisfaction.
• Studied market competitors to identify and take advantage of market gaps.
• Supported accounts receivable team by contacting client with unpaid invoices as agreed in client payment terms.
• Identified cross-selling opportunities through ongoing customer needs analysis.
• Researched prospective clients to develop and execute cold call lists.
• Hit sales targets by seeking opportunities for operational expansion and new customer acquisition.
• Established budgets for specific projects and teams and controlled costs.
• Managed finances by controlling budgets and authorising expenditures.

• Managed remote customer support teams across multiple time zones.
• Resolved customer questions, issues and complaints efficiently to reach mutually beneficial solutions.
• Managed all client inquires through resolution to enhance customer satisfaction ratings.
• Improved service quality and increased sales by developing strong knowledge of company's products and services.

• Designed and developed software systems using initial brief.
• Worked closely with other team members to identify and remove software bugs.
• Amended existing software to upgrade interfaces and elevate performance.
• Wrote and developed new and well-tested code for different software projects.
• Developed new, efficient and well-tested code for variety of different software projects.