Team leading
Ali AbuAl Saad
Operations Agent/Coordinator
Amman,Jordan
Summary
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
4
4
Certifications
2
2
Languages
Work History
Operations Agent
AHS/Menzies Aviation
Amman
12.2017 - Current
- Monitoring safety-sensitive zones and enforced security measures throughout ground operations.
- Conducting departure briefings.
- Offloading and loading supervision.
- Load control and load sheet issuing.
- Team leading and organizing all staff working of the flight like ramp agents, passenger service agents, fueling, cleaning, catering and engineering.
- Communicate with airline companies, private jet contractors and flight dispatchers.
- Briefing Pilots in command of flight load, special needs and weather updates.
- Responsible of on time departure of flights and all aspects of aircraft safety and security while on ground.
- Aircraft walk-around inspection and push back headset operation.
- Aircraft stand marshaller.
- RyanAir 737 aircrafts refueling.
Teller
Bank Of Jordan
Amman
12.2014 - 07.2017
- Educated customers on use of banking website and mobile apps.
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Counted, verified and handled bank deposits and armored car transactions.
- Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
- Cash and check deposits and withdraws.
Project Coordinator
Injaz Jordan
Jordan, Al-Karak
01.2012 - 12.2012
- Tracked hours and expenses to keep project on task and within budgetary parameters.
- Coordinated presentations for customers and project members to detail project scope, progress and results.
- Kept projects on schedule by managing deadlines and adjusting workflows.
Education
Bachelor's - Business And Managerial Economics
Mu'tah University
Jordan 07.2010 - 08.2014
Skills
Aircraft operations procedures
Analytical and Critical Thinking
Organization and Time Management
Microsoft office (Outlook, Word, Excel)
Decision Making
Customer Service
Data Entry
Certification
DGR 10 License
Interests
New technologies
Aircrafts
Timeline
DGR 10 License
11-2021
Anti-de icing License
11-2021
DCS operations and Baggage reconciliation system (BRS)
11-2021
Load control/supervision wide and narrow body aircrafts
01-2018
Operations Agent
AHS/Menzies Aviation
12.2017 - Current
Teller
Bank Of Jordan
12.2014 - 07.2017
Project Coordinator
Injaz Jordan
01.2012 - 12.2012
Bachelor's - Business And Managerial Economics
Mu'tah University
07.2010 - 08.2014