Hadeel Hmoud
Business Analyst
London,Outside USA
Summary
Proactive EOS Business Integrator with 12+ years product management experience in small start-up business environments. Effective driver of product development lifecycle from concept to delivery. Communicative and collaborative with proven history of improving business operations to support corporate growth and revenue.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
Work History
Business Process Analyst
Focus21
Kitchener, Outside USA
12.2021 - Current
- Analyzed and assessed functional and organizational activities.
- Assessed business processes and identified ways to boost improvement.
- Reviewed files, records and other documents to obtain business information and key data informing responses to development requests.
- Mapped processes to holistically examine business flow and identify improvement opportunities.
- Documented procedures and business processes and shared information with appropriate stakeholders.
- Created workflow diagrams and Gantt charts to clearly demonstrate processes and timelines.
- Diminished process gaps and encouraged optimal productivity by closely supervising workflow of claims analysts and mail clerks.
Business Analyst | Contractor
Stonewater Partners
Kuala Lumpur, Outside USA
04.2020 - 12.2021
- Followed established guidelines and recommendations from supervisors to complete quality interviews.
- Followed strict guidelines to receive unbiased, unprompted responses.
- Created and presented real-time reports on current market conditions to upper management.
- Provided feedback and assistance to colleagues on interview techniques and customer service questions.
- Conducted consumer surveys and gathered data on purchasing habits for use in branding efforts.
- Analyzed survey data and generated insights by importing data sheets from survey projects into survey analysis software.
- Gathered data on competitors to analyze prices, sales and methods of marketing and distribution.
- Prepared reports of findings by illustrating data graphically and translating complex findings into written text.
- Utilized different tools to analyze marketing and financial trends and suggested measures to reduce costs and improve business processes.
EOS Business Integrator
Rosafa Skincare
Dubai, Outside USA
02.2020 - 11.2021
- Directed planning, budgeting, vendor selection and quality assurance efforts.
- Coordinated project planning and execution with team members and team leads.
- Conducted target market research to scope out industry competition and identify advantageous trends.
- Studied market to determine optimal pricing of goods and services and to capitalize on emerging opportunities.
- Spearheaded matrix organizational plan with clear roles and responsibilities to enhance processes, maintain quality and enforce regulatory compliance.
- Advised on high-level hiring decisions for key leadership positions, conducted senior hire interviews and nominated new board members.
- Built Product, IT, Marketing, Sales teams by sourcing well-qualified employees using new recruitment strategy.
- Managed divisional marketing, advertising, IT and new product development.
- Documented user stories, specifications and product features into detailed work order to communicate across teams and build mandatory requirements.
- Developed product documentation to communicate and align key components of upcoming features and products to internal teams.
Business Process Analyst
Status
Singapore, Outside USA
07.2021 - 10.2021
- Assessed business processes and identified ways to boost improvement for People Operations, Finance & Legal departments.
- Analyzed and assessed functional and organizational activities.
- Documented procedures and business processes and shared information with appropriate stakeholders.
- Collaborated closely with upper management to drive strategy through development and implementation of new processes.
- Mapped processes to holistically examine business flow and identify improvement opportunities.
- Mapped process activities to identify shortfalls and propose options to rectify operational inefficiencies.
- Diminished process gaps and encouraged optimal productivity by closely supervising workflow of claims analysts and mail clerks.
- Reviewed files, records and other documents to obtain business information and key data informing responses to development requests.
Talent Acquisition Specialist | Part-time
Mindvalley
Kuala Lumpur, Outside USA
10.2017 - 03.2020
- Sourced and screened candidates for multiple roles and worked with hiring managers to coordinate interviews, offers and onboarding.
- Optimized sourcing networks and used proactive methods to direct source candidates.
- Evaluated resumes, interviewed and presented qualified candidates to hiring managers and solicited feedback to refine recruiting strategy.
- Reviewed employment applications and background check reports to facilitate hiring process.
- Captured talent assessment data to identify potential candidates.
- Analyzed recruiting metrics to share reports and recommendations with stakeholders.
Education
Master of Science - Industrial Engineering
Jordan University of Science And Technology
Jordan 03.2017 - 02.2020
Skills
Predictive modeling
Gap analysis
Needs assessments
Data Mapping
Business planning
Operations analysis
Business process mapping
Team collaboration
Timeline
Business Process Analyst
Focus21
12.2021 - Current
Business Process Analyst
Status
07.2021 - 10.2021
Business Analyst | Contractor
Stonewater Partners
04.2020 - 12.2021
EOS Business Integrator
Rosafa Skincare
02.2020 - 11.2021
Talent Acquisition Specialist | Part-time
Mindvalley
10.2017 - 03.2020
Master of Science - Industrial Engineering
Jordan University of Science And Technology
03.2017 - 02.2020