Nagham Sameer Saqer
Amman
Summary
Highly skilled communicator with strong interpersonal and conflict management techniques. Experienced in negotiating contracts with suppliers to minimize costs while retaining positive rapport. Expert in time management to keep operations running smoothly. A Talented Operation Specialist skilled with schedules, business correspondence, and reporting. Works well with tight deadlines and precise requirements. An energetic self-starter and team builder. Navigates high-stress situations and achieves goals on time and under budget.
Overview
14
14
years of professional experience
2
2
years of post-secondary education
4
4
Languages
Work History
Operations Specialist
Morgan International
Amman, AM
1 2022 - Current
- Optimizing operational processes and procedures for maximum efficiency while maintaining quality standards.
- Managed database and spreadsheet updates, entering client and operational data to support traceability.
- Instructed field sales team members on access and optimal leverage of CRM and other database technologies in cultivating customer relationships and driving sales performance.
- Collaborated with cross-functional teams for more effective communication and coordination of sales initiatives.
- Implemented territory realignment plans to optimize resource allocation across regions, improving overall coverage effectiveness.
- Coordinated with marketing teams on lead generation efforts, resulting in increased quality leads for sales department.
- Monitored results, output, and deadlines on Odoo, ensuring all work deliverables met deadlines and to high-quality standards.
- Managed inventory supplies by monitoring numbers on Odoo, promptly ordering more when needed to meet demands.
- Made suggestions for improvements to managers based on recurring faults, issues, money losses and staff feedback.
- Implemented necessary changes in response to shifting business needs, maintaining proactive approach to problem solving.
- Collaborated with cross-functional teams to ensure seamless delivery of products and services.
- Promoted business' development by building and maintaining relationships with new clients.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Demonstrated high level of initiative and creativity while tackling difficult tasks.
Project Coordinator
Shoura for building National Consensus
09.2019 - 09.2021
- Built collaborative working relationships with project teams.
- Led and motivated project team to meet and exceed project KPIs.
- Reviewed performance against targets, appropriately identifying and managing risks and opportunities.
- Delivered presentations and briefings to senior teams and incorporated changes into project workflows.
Social Media Community Manager
New Aeon
08.2017 - 06.2021
- Formulated and implemented detailed marketing strategies, engaging with online audiences to drive sales.
- Produced high-quality social content, ensuring alignment with brand voice and messaging.
- Developed content strategy around core content pillars of brand for visual and style consistency.
- Achieved higher client satisfaction ratings through consistent communication and problem resolution.
- Managed accounts to retain existing relationships and grow share of business.
- Increased sales revenue by identifying and pursuing new business opportunities.
- Anticipated clients' needs by staying in touch on regular basis.
Call center and reservation officer
Ward Restaurant
02.2013 - 01.2016
- Identifying customers’ needs clarifying information; researching every issue and providing solutions. Take incoming calls from people interested in spending time at complex.
- Contributed to team efforts by cross-selling additional services such as s dining options when appropriate during the reservation process
- Prepared customer invoices, accepted payments, and processed refund and cancellation requests.
- Coordinated with other departments to ensure seamless guest experiences from reservation through checkout.
Sales Assistance Manager
Nesk Group
08.2010 - 05.2011
- Training new employees and giving them needed orientations to adapt to their roles. Communicating with other stores or buyers.
- Evaluated employee performance and conveyed constructive feedback to improve skills
- Ensured compliance with industry regulations and legal requirements by implementing comprehensive policies and training programs for staff members
- Cross-trained existing employees to maximize team agility and performance
Education
B.A - Banking & Finance
Philadelphia Privet University
Amman, AM 01.2014 -
High School Diploma -
Al Wesam School
Amman 01.2011 -
Skills
Operations coordination
undefinedAccomplishments
- Restaurant Management Certificat
- Public relationships management certificate 2016
Timeline
Project Coordinator
Shoura for building National Consensus
09.2019 - 09.2021
Social Media Community Manager
New Aeon
08.2017 - 06.2021
B.A - Banking & Finance
Philadelphia Privet University
01.2014 -
Call center and reservation officer
Ward Restaurant
02.2013 - 01.2016
High School Diploma -
Al Wesam School
01.2011 -
Sales Assistance Manager
Nesk Group
08.2010 - 05.2011
Operations Specialist
Morgan International
1 2022 - Current
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